Guitar Resurrection Home Page

Purchasing and Shipping Information

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SHOPPING WITH US - IT'S EASY!

To place an order, just call 512-478-0095
Monday through Thursday from 11 AM to 6:30 PM or Friday and Saturday
11 AM to 6 PM Central Time. Theres only four of us, Jim, Chuck, Phil and Fritz.
Anyone can take an order!
We accept payment in cash, money orders, and major
credit cards: Visa, MasterCard, Discover and American Express.
If you shop in person, we will accept personal checks drawn on local banks
with a Texas Drivers License or Military ID to verify your identity.

CUSTOMER SATISFACTION POLICY

We guarantee our products to be as advertised . We want our customers to
be satisfied with their purchases, and we look forward to having you all as
repeat customers. When your purchase arrives, you have a 48 hour
approval period to inspect and use the guitar or amp.
If you are not satisfied you must contact us within this time period
.
If we dont hear from you we will assume you are satisfied and the
sale is complete
.
If you decide to return the item during the 48 hour period,
we will cheerfully refund the purchase price once
we have inspected the returned item. Returned items MUST be
in the orginal condition and packing in order to qualify for a refund.
The customer is responsible for all freight charges incurred
in the course of the sale unless other arrangements have
been made with us. We cannot refund freight charges. In addition,
a returned item sold with "Free Shipping" will have the
cost of shipping to thecustomer deducted from the refund amount.
If you paid by Visa, Mastercard or Discover, we will
deduct 3% of the total charge from your refund to cover our card
processing expenses. If you paid by American Express, we will
deduct 4%. If you are not satisfied with your purchase, please
return the item to us as quickly as we sent it to you.


Important Changes to Our Return Policies Effective 1/21/07!!

Guitar Rez will now charge a 20% restocking fee for returned
effects pedals. The only exceptions are for products that are defective.
We do not want to ship a pedal unless the buyer knows he wants to
keep it. The returned pedals are never "as new" again, and we do not
want to sell "demo" quality pedals.

We appreciate your business, and thank you for your
understanding on this issue!

Important Changes to Our Return Policies Effective 6/06/05!!

Guitar Rez will now charge a 20% restocking fee for returned
amplifiers. The only exceptions are for products that are defective.
Our experience has been that the instrument amplifier is the
product most often returned to us. The most common reason is
"it didn't sound the way I thought it would". The customer had
never played the brand, or model, or speaker configuration he'd
ordered. We do not want to ship an amplifier unless the buyer
knows he wants to keep it. The amps have a much greater chance
of being damaged during shipment than any other product.
We cannot warranty the "tone" of the amp. Specifications,
speakers,etc. can and do change without notice. What's here today
may not sound exactly like the one you heard yesterday!!

We appreciate your business, and thank you for your
understanding on this issue!

INTERNATIONAL SALES

Yes, we
can ship most guitars and amplifiers internationally!
Unfortunately due to new export rules from the manufacturers,
American stores can no longer export NEW Fender or Rickenbacker
products! We can always export USED Fender or Ric products.
International purchases may be made by bank wire transfers in $USD only.
We do not accept credit cards on international orders except for regular
repeat customers. We may add $20 to cover additional costs for
international wire transfers. Shipping costs vary from country to
country and from city to city. Please provide us with your postal
code for current shipping prices. Please understand that as the
price of oil/jet fuel increases, so does the shipping costs. Our

shipping quotes are only valid for 48 hours! We ship guitars
internationally with UPS or FedEx only. We can use USPS for
smaller items that are not fragile. Expect freight costs for a
guitar to be at least $300 to the UK or Western EU.
Please consult with your local officials about taxes,
duties, currency exchange rates,etc. We do not know what these
additional costs will be...!!!

PRIVACY INFORMATION
To protect you from fraud, and to insure that your order is processed
correctly, Guitar Rez will not ship any product before contacting
you in person by phone. If your shop with us on-line, be sure
to include a phone number where you can be reached easily.
GuitarRez.com does not set any cookies, or use any other means to
track your online activity, including your browsing or buying
patterns.
 

INFORMATION SHARING

Guitar Rez does not share your personal information with any
commercial entities! However, we may share information with
law enforcement agencies assisting us in fraud prevention or
other criminal investigations.
 
LAY-A-WAY

You can lay-a-way an instrument or amp (or anything else.) This is
convenient when you know you want an item but cant pay for it in full at the
moment. The maximum layaway period is 3 months. This requires a 30%
non-refundable deposit.
(The item stays with us until it is paid for in full.)

Shorter terms with smaller deposits are available, call the store for
complete details. Please note that if you place an item in layaway
you give up your right to a 48 hour approval period. We cant hold
something for 3 months only to have a customer decide he/she doesnt want
it. Please do not start a layaway until you are certain that you want the item!
 

CONSIGNMENT ITEMS

Consignment items are items we are selling that are actually owned by one of
our customers. We don't carry very many consignments
but they will be clearly marked. Since we dont actually
own these items, we cant take any risks when we accept payment.

Consignment items sold by PHONE must be
purchased with money orders/cashiers checks only. No credit cards or
checks please
. This may not apply to regular repeat customers.
Consignment items purchased IN PERSON can be paid for with
cash/money orders or credit cards. No personal checks please.
We cannot take trades on any consigned items.


Trades

Guitar Rez is Always Interested in Trading in High Quality Used
Guitars, Basses, and Amplifiers. Contact the Shop at 512-478-
0095 If You Are Interested In Trading In An Item.
 
SOME GENERAL SHIPPING INFORMATION

We try to get your stuff to you fast! Your order usually leaves here by
the next day, often on the same day that you place it. We ship via
UPS although sometimes we prefer FEDEX for more expensive acoustic guitars.
We try to arrange shipping so that guitars dont spend any time in
warehouses. That may mean holding a guitar here over a weekend to ship
the following Monday.
We use factory packing whenever possible, except when factory packing
is crappy. Then we pack it better.
We are always happy to provide you with a tracking number for your
shipment.